I am thrilled that so many of our members have taken the opportunity to share their thoughts and experiences with our management team by responding to our blogs! You should realize that we have been listening and we have prioritized your input and we are turning this valuable information into a plan of action that will help shape the future of our company.
Reserve Bid Auctions: This is an endangered species on SkyAuction and most reserve bid auctions have been phased out over the last few weeks. You said you didn’t like them and we took action about it. It will not be eliminated entirely as there are positive uses of reserve auctions that benefit us all. We will use reserve auctions to demonstrate to our suppliers the real market value of their product. As a result they will hopefully provide us with products with the right pricing that will sell.
Surcharges: It is a daunting challenge to find a way to engage lots of people from many different places to travel to many different destinations at all times of the year and do it all in the same offer. Surcharges in the travel business are nothing new and certainly aren’t exclusive to Skyauction.com. We are studying a way to offer more “point to point” product that will limit departures from a more specified region over a more specified period of time, thus significantly reducing the need for surcharges. It won’t be easy but we will be starting a new base of auctions in which we will do our best to restrict any necessary surcharges to the bare minimum. Please give us your feedback on our efforts.
Customer Service: I think some of our blog respondents were very surprised that we became actively involved with all issues raised in our comments area. Our management team takes customer service very seriously and we are not afraid to discuss and or action any issues that our customers feel are important. We monitor the flow of reservations and emails continually and while no one is perfect, we do all we can for our customers at every juncture. Remember, we are travel guys doing business on the Internet, not Internet guys doing business in travel!
Future Vision: In short, if you keep making suggestions, we will continue to evolve our site into one that is more user friendly than ever before and contains more products you want to purchase. The key is your participation. Read the blogs and give us your impressions, good or bad on what we are doing. The future of our company is bright and with your help we can continue to grow meaningful job security for us and better and better deals for you!
Something to look forward to: Ok, man cannot live by traveling alone so that is why we made Skyauction.com into more of a “lifestyle” site over the past few years. We are going to take that process even further with the introduction of “Stuff from Sky”. What is it, you might ask? It can be virtually anything from furniture for your home to laser hair removal or salon treatments at some of the swankiest salons around. We have access to so much good stuff we just had to let you in on the deals so keep an eye on our specialty auction area for this new and exciting development from Skyauction.com.
Again, thanks for your valued business and input.
Michael N. Hering
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