Comments on: Talk to Me. http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/ Directly from the SkyAuction CEO to you Tue, 07 Oct 2008 10:54:12 +0000 http://wordpress.org/?v=2.5.1 By: James http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-284 James Tue, 23 Sep 2008 15:26:47 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-284 You need more air ticket auctions TO AUSTRAILIA!!!!! there are TONS of BIDDERS and amazingly are bidding within $100 of the price of purchasing a regular ticket at regular prices. example LAX to SYD went for over $1000 . You need more air ticket auctions TO AUSTRAILIA!!!!! there are TONS of BIDDERS and amazingly are bidding within $100 of the price of purchasing a regular ticket at regular prices. example LAX to SYD went for over $1000 .

]]> By: Robert http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-119 Robert Thu, 12 Jun 2008 13:51:37 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-119 Mr Hering I've been using your skyacution site for a few years. I think it's the best creation since sliced bread. I've never had a problem with the vendors or your staff. It's great. I'm a retired teacher an have wanted to contact you to see if you have a position for a guy to work from the house. I live in NYC. I don't need money but I think it's such a great business I'd love to work in. Thanks for some great trips. Bob Mr Hering

I’ve been using your skyacution site for a few years. I think it’s the best creation since sliced bread. I’ve never had a problem with the vendors or your staff. It’s great. I’m a retired teacher an have wanted to contact you to see if you have a position for a guy to work from the house. I live in NYC. I don’t need money but I think it’s such a great business I’d love to work in. Thanks for some great trips. Bob

]]> By: Michael Hering http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-113 Michael Hering Sat, 07 Jun 2008 09:11:41 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-113 Mary, Yes, that is still in the works. The first priority we had was to ensure that there was product available for redemption. That seems to be accomplished. Now we look to ease the pain on finding what you need. Michael Mary,

Yes, that is still in the works. The first priority we had was to ensure that there was product available for redemption. That seems to be accomplished. Now we look to ease the pain on finding what you need.

Michael

]]> By: Mary Beldin http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-112 Mary Beldin Wed, 04 Jun 2008 13:48:47 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-112 Hi - Are plans still in the works to make the new rci redemption site for the home and away auctions as easy to use as the old getaway weeks site? I am planning a cross country trip and going crazy finding what I want on the new site. Thanks again. Mary Hi - Are plans still in the works to make the new rci redemption site for the home and away auctions as easy to use as the old getaway weeks site? I am planning a cross country trip and going crazy finding what I want on the new site. Thanks again. Mary

]]> By: Michael Hering http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-110 Michael Hering Tue, 27 May 2008 14:11:03 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-110 Hi Jerry, Yes, I remember our conversation well! I'm glad the Runaway Bay property was to your satisfaction. And I guess it's fortunate that Montego Bay was only a short stay. Our product reviews feature is still being worked on by our programmers and we're hopeful that it will be fully functional in the next month or so. Once it's up and running I'd appreciate your input in helping our other members make good travel decisions. Keep well, Michael Hi Jerry,

Yes, I remember our conversation well!

I’m glad the Runaway Bay property was to your satisfaction. And I guess it’s fortunate that Montego Bay was only a short stay.

Our product reviews feature is still being worked on by our programmers and we’re hopeful that it will be fully functional in the next month or so. Once it’s up and running I’d appreciate your input in helping our other members make good travel decisions.

Keep well,

Michael

]]> By: Michael Hering http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-109 Michael Hering Tue, 27 May 2008 14:00:06 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-109 Dave, Our restaurant business has tripled each and every year in the last 4 years, so some people do take advantage of them. How bad a deal is it when you can buy food at half price at fine restaurants around the country? With respect to condo auctions you can try the Home & Away Special which includes a 7 night condo rental and a $100 SkyAuction travel certificate and still has a $195 tax and service charge. Michael Dave,

Our restaurant business has tripled each and every year in the last 4 years, so some people do take advantage of them. How bad a deal is it when you can buy food at half price at fine restaurants around the country?

With respect to condo auctions you can try the Home & Away Special which includes a 7 night condo rental and a $100 SkyAuction travel certificate and still has a $195 tax and service charge.

Michael

]]> By: Jerry Bartlett http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-106 Jerry Bartlett Mon, 26 May 2008 01:52:25 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-106 Hello Michael: You may not remember talking to me when I, by chance, rang your extension. I can t imagine a more difficult customer than I have been and you have won me over as a devotee. Through every unreasonable request, you and your staff have guided me with such patience. I am a retired airline pilot and travel often. I have been a slow learner but now realize the nature of your service and that if I use your service as it is designed, I will have pleasant experiences. I recently used Skyauction to enjoy a visit to Breezes Runaway Bay, which was most enjoyable and before that a short stay at Breezes Montego Bay. You bent over backwards to make that vacation possible with minimum notice. From our conversation, I understand that you plan to have a way to rate the various resorts. I encourage you to do this. Just for the record, I would like to say that Breezes Runaway Bay is the best resort that we have visited in Jamaica. We have visited all the Superclub resorts in Jamaica and the Bahamas. I will also have to say that Breezes Montego Bay is one of the worst. By upgrading to a high category room, the resort is fair at best. I congratulate you on a very good business model. Thanks Hello Michael: You may not remember talking to me when I, by chance, rang your extension. I can t imagine a more difficult customer than I have been and you have won me over as a devotee. Through every unreasonable request, you and your staff have guided me with such patience. I am a retired airline pilot and travel often. I have been a slow learner but now realize the nature of your service and that if I use your service as it is designed, I will have pleasant experiences. I recently used Skyauction to enjoy a visit to Breezes Runaway Bay, which was most enjoyable and before that a short stay at Breezes Montego Bay. You bent over backwards to make that vacation possible with minimum notice. From our conversation, I understand that you plan to have a way to rate the various resorts. I encourage you to do this. Just for the record, I would like to say that Breezes Runaway Bay is the best resort that we have visited in Jamaica. We have visited all the Superclub resorts in Jamaica and the Bahamas. I will also have to say that Breezes Montego Bay is one of the worst. By upgrading to a high category room, the resort is fair at best. I congratulate you on a very good business model. Thanks

]]> By: Dave Miller http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-104 Dave Miller Wed, 21 May 2008 23:37:55 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-104 I have been doing business with Skyauction for many years and love it. Hit the site nightly. One thing the bugs me is the restaurant auctions. Seems to be a waste of time. The high service charges for a week trip to some "condos" seems very high also ($295 a week). When it was $195 it was questionable but still, the auction could be had for a lower price and we could find a deal ocassionally. Hard to do now. All in all, the service people have been helpful many times - keep up the good work. I have been doing business with Skyauction for many years and love it. Hit the site nightly. One thing the bugs me is the restaurant auctions. Seems to be a waste of time. The high service charges for a week trip to some “condos” seems very high also ($295 a week). When it was $195 it was questionable but still, the auction could be had for a lower price and we could find a deal ocassionally. Hard to do now.
All in all, the service people have been helpful many times - keep up the good work.

]]> By: janet (jaye) wright http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-100 janet (jaye) wright Fri, 16 May 2008 20:52:33 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-100 Hi Michael, I have been a big fan of Sky Auction for some time now. Like any other auction, I always do my due diligence before I make a bid. If I need any help at all with my dining or tickets I speak to Adam or Chris. They are both so helpful and pleasant to talk to over the phone. Its always nice to know that I can speak to someone if I have to. Keep this site going and I will enjoy getting that top bid! All the Best Jaye Hi Michael,
I have been a big fan of Sky Auction for some time now. Like any other auction, I always do my due diligence before I make a bid. If I need any help at all with my dining or tickets I speak to Adam or Chris. They are both so helpful and pleasant to talk to over the phone. Its always nice to know that I can speak to someone if I have to. Keep this site going and I will enjoy getting that top bid!
All the Best
Jaye

]]> By: Michael Hering http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-99 Michael Hering Wed, 14 May 2008 11:03:37 +0000 http://blogs.skyauction.com/ceo/2008/03/27/talk-to-me/#comment-99 Hi John, Thank you for the your support over the years and your kind words about Chris! He has recently been moved up to my floor in the building with additional responsibilities but I'm sure he'll be available for you when needed. We too have seen a change over the past 5 years as it relates to Mexico. Many of the properties have become All Inclusive Resorts and the fees they charge for meals in addition to the room cost have been excessive. It's cheaper to bid on our Bid Per Night auctions for All Inclusive properties. For that reason All Inclusives have for the most part been eliminated from our offers. Some of the larger chains like Hilton and Marriott have decided not to be in the vacation rental market for their condos. Their thought process is that if you can rent them on a weekly basis for the low prices typically available on our site, then it hurts their ability to sell their weeks at $20,000 plus! I have seen over the last week many of the better properties starting to reappear on the redemption site and I'm hoping that that trend continues. I have also been advised that the Ready Set Go auctions will begin to see more and better product shortly. With respect to check in dates, the weekly rentals will generally remain on a weekend to weekend basis. There has been some movement in offering the properties on a nightly basis, but the nightly pricing is too high compared to the weekly rates. You do have the option of booking it on a Sunday to Sunday stay and checking in on Monday and leaving early as well. (Be sure to notify the resort if you do so). You forfeit the nights you don't use but the overall cost is still a deal. Michael Hi John,

Thank you for the your support over the years and your kind words about Chris! He has recently been moved up to my floor in the building with additional responsibilities but I’m sure he’ll be available for you when needed.

We too have seen a change over the past 5 years as it relates to Mexico. Many of the properties have become All Inclusive Resorts and the fees they charge for meals in addition to the room cost have been excessive. It’s cheaper to bid on our Bid Per Night auctions for All Inclusive properties. For that reason All Inclusives have for the most part been eliminated from our offers.

Some of the larger chains like Hilton and Marriott have decided not to be in the vacation rental market for their condos. Their thought process is that if you can rent them on a weekly basis for the low prices typically available on our site, then it hurts their ability to sell their weeks at $20,000 plus!

I have seen over the last week many of the better properties starting to reappear on the redemption site and I’m hoping that that trend continues. I have also been advised that the Ready Set Go auctions will begin to see more and better product shortly.

With respect to check in dates, the weekly rentals will generally remain on a weekend to weekend basis. There has been some movement in offering the properties on a nightly basis, but the nightly pricing is too high compared to the weekly rates. You do have the option of booking it on a Sunday to Sunday stay and checking in on Monday and leaving early as well. (Be sure to notify the resort if you do so). You forfeit the nights you don’t use but the overall cost is still a deal.

Michael

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